Lovy Jain

Technical Architect · AI & Enterprise Solutions

13+ Years 7 Certifications 30+ Technologies

Designing and delivering enterprise-scale, AI-integrated solutions on Microsoft platforms for Fortune 500 clients. Expertise in Dynamics 365, Azure, Copilot Studio, and Power Platform across facility management, energy, pharma, healthcare, and financial services.

Lovy Jain
LJ

Impact at Scale

Global Service Orchestration at Scale

Led architecture of a global, AI-powered customer engagement platform on Dynamics 365, integrating React, Azure Service Bus, Azure OpenAI, and serverless components to drive intelligent service orchestration across 400+ stores.

Center of Excellence from Scratch

Established a Power Platform COE spanning governance, DLP, ALM, and a reusable accelerator library adopted across four delivery teams reducing subsequent delivery effort by ~30%.

Stakeholder Engagement & Presales

Led joint architecture workshops for Chevron and KPMG UK, translating ambiguous business needs into decision-grade technical proposals and unlocking project budgets.

Full Technology Stack

AI & GenAI

Copilot Studio · Azure AI Foundry · GitHub Copilot · Agentic AI · Prompt Engineering · RAG

CRM & ERP

Dynamics 365 CE · Dataverse · FetchXML · Power Apps · Power Automate · Custom Connectors · PCF Controls · Power BI

Azure Platform

Functions · App Service · APIM · Service Bus · Cosmos DB · Key Vault · Redis · Databricks · Data Factory

Integration & APIs

.NET Core Web API · REST · MS Graph · OAuth / MSAL · Managed Identity · Webhooks · CIAM

Engineering Practice

Agile / Scrum · HLD / LLD · CI/CD (GitHub, GitLab, Azure DevOps) · SonarQube · Incident Response

Frontend

React · Ionic React · TypeScript · SPFx · Fluent UI · Tailwind CSS · i18n

Notable Projects

Agentic Facility Management Platform

Mobile-first, cross-platform facility management application for a major UK healthcare charity and a global facilities management leader, enabling 1,000+ facilities to raise, track, and manage service requests across housekeeping, maintenance, IT, and security domains. Designed agentic AI workflows using Azure OpenAI and Copilot Studio, and architected a modular Lego-style integration layer with Dynamics 365, Azure Service Bus, and Azure Functions. Established the Power Platform Centre of Excellence, cutting solution build time by ~30%.

Dynamics 365 Azure OpenAI Copilot Studio Azure Functions Azure Service Bus React Power Platform Cosmos DB

Enterprise Intranet — Global Oil & Gas Corporation

Azure AD-secured multi-app enterprise intranet for a global energy corporation, incorporating Microsoft Viva Topics adoption and tenant-level governed SharePoint provisioning across global business units. Led SharePoint 2016 to SharePoint Online migration, implemented CSOM authentication via PnP.Framework, and automated Azure resource provisioning using Azure CLI and PowerShell. Delivered enterprise information governance with sensitivity labels and multi-stage disposition workflows.

SharePoint Online SPFx Microsoft Viva Azure Functions Site Scripts Azure CLI PowerShell PnP Framework

Airline Operations Intranet — Major US Regional Airline

M365-integrated intranet portal for a major US regional airline, featuring data visualisation dashboards for operational teams including performance metrics, graph charts, and personalised favourites widgets. Built with React and SPFx, secured with OAuth-based token authorisation and Azure Managed Identity. Delivered Power Automate workflows for business process automation and led client requirement gathering and technical design documentation.

React SPFx OAuth Power Automate Azure Managed Identity Microsoft Graph SharePoint Online

Global Intranet — Big Four Professional Services Firm

Mobile-enabled intranet portal for a Big Four global professional services firm, improving access to internal news, communications, and search across service lines and performance groups. Led module development, governance framework creation, and launch planning for the global workforce. Created custom governance processes to control portal customisations and supported presales RFP responses and technical sizing for multi-workload M365 and Power Platform engagements.

SharePoint M365 Power Platform Governance Framework SPFx

Pharma Compliance Portal — Global Pharmaceutical Leader

Enterprise SharePoint applications and automated compliance workflows for a Fortune 500 global pharmaceutical corporation. Delivered InfoPath forms, SharePoint Designer workflows, and timer jobs for business process automation, with SLA-bound production support managed through ServiceNow. Maintained high-availability enterprise systems across the client's global operations.

SharePoint InfoPath SharePoint Designer Workflows ServiceNow Timer Jobs

Multilingual Global Portal — Major European Healthcare Group

Globally localised, cross-device responsive SharePoint 2013 intranet portal for a leading European healthcare group, supporting 40+ country deployments. Designed with a cross-site publishing architecture using Content Search Web Parts and display template customisations, with tailored master pages and page layouts per locale. Delivered full internationalisation across a distributed rollout spanning healthcare operations in Europe and beyond.

SharePoint 2013 Cross-site Publishing Content Search Web Part Display Templates Master Pages i18n

Microsoft & Industry Credentials

PL-600 Power Platform Solution Architect Expert
PL-400 Power Platform Developer
AZ-304 Azure Solutions Architect Expert
AZ-303 Azure Architect Technologies
MS-600 Microsoft 365 Developer
MCT Microsoft Certified Trainer
CSM Certified Scrum Master

Let's Connect

Open to conversations on enterprise AI architecture, Microsoft platform strategy, Center of Excellence building, and technical leadership. Based in Delhi-NCR, Noida — happy to connect remotely worldwide.